“We had been having our public liability insurance with an insurance underwriter for more than five years, and their premium was reasonable, highly competitive, and had good value for money. Our policy renewal was in early December 2023; due to a mix-up in handling renewal notices at our end, resulted in the policy expiry. A valid insurance policy was very much required during the Christmas season for us to continue with church activities. This placed our church in a precarious situation.
I contacted several insurance brokers to obtain an insurance policy without success due to ongoing public holidays. One insurance broker advised me to contact Faith Insurance and assured me success with them.
I contacted Gaurav of Faith Insurance on January 2, 2024, who was very willing to assist me, and his response was spontaneous, though he was travelling overseas at the time.
Within less than 2 hours, Gaurav assisted me through all stages of the issuance of a new policy, including the completion of online application, finalising the quotation that was the lowest and represented the best value for money, acceptance of payment, and issuance of the new policy.
I admired the professionalism of Gaurav and highly commend his customer service.
I have no hesitation in strongly recommending Faith Insurance to anyone who needs public liability insurance.’’